SmallBizGenius Analysis
Oreilly offers a vast library of technical and business learning resources, but customer experiences are mixed. While some users praise the platform's content and responsive support, others report issues with website functionality, account management, and presenter professionalism.
Category Breakdown
Scores based on analysis of 5 recent reviews
Website Functionality
3.0/10Several reviewers report issues with Oreilly's website. Problems include difficulties signing up, broken search functionality within books, and non-functional links.
3 reviews mention thisCustomer Support
5.0/10Opinions on customer support are divided. One reviewer praises the support team's responsiveness and competence, while another reports receiving an unserious reply after complaining about a presenter's behavior.
2 reviews mention thisContent Quality
8.0/10Reviewers generally appreciate the quality and breadth of Oreilly's content. They highlight access to thousands of great books and cutting-edge topics.
2 reviews mention thisAccount Management
2.0/10One reviewer expresses frustration with the difficulty of deleting their account, citing it as unethical.
1 reviews mention thisPresenter Professionalism
1.0/10One reviewer reports experiencing rude comments from a presenter during live courses and expresses dissatisfaction with the support team's response.
1 reviews mention thisPros & Cons
What Customers Love
"I love the live courses on cutting-edge topics."
"Their support is always responsive, competent, and friendly."
"Also, the online platform and the app have improved a lot over the past few years, now offering the highly requested feature of earning skill badges."
"It is great to have access to thousands of great books."
Common Complaints
"Poor website. Unable to sign up, The verification code feature does not work after numerous attempts."
"It isn't ethical of companies to not provide an easy method of deleting your account."
"I Experienced rude comments from a presenter, while asking serious questions on some of their live courses."
"I tried contacting oreilly support, which gave me unserious reply back."
"Search inside books is broken."
Common Questions About Oreilly
Answers derived from customer review patterns
Is Oreilly legit and trustworthy?
Oreilly is a legitimate platform offering a wide range of learning resources. However, reviews indicate mixed experiences. While some users praise the content and support, others report issues with website functionality and customer service interactions. Small business owners should weigh these potential drawbacks against the platform's benefits before subscribing.
Based on 5 reviewsDoes Oreilly have good customer service?
Customer service experiences with Oreilly appear to be inconsistent. One reviewer praises the support team's responsiveness and competence. However, another reviewer reports receiving an unserious reply after complaining about a presenter's behavior, suggesting that the quality of support can vary.
Based on 2 reviewsIs Oreilly worth it for small business?
Whether Oreilly is worth it for a small business depends on its specific needs and priorities. The platform offers access to a vast library of technical and business resources, which can be valuable for training employees and staying up-to-date on industry trends. However, potential issues with website functionality and customer service should be considered before making a decision.
Based on 5 reviewsWhat is Oreilly's account deletion process like?
One reviewer reports that Oreilly does not provide an easy method of deleting your account. They consider this practice unethical, suggesting that the account deletion process may be more complicated than expected.
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